Just as your business is different than the one down the street, your support needs are also different. Perhaps you have a crack team of IT experts—and you need very little help. Or maybe your resources are stretched and you need all the help you can get. Whatever your need, we'll be there.
The goal of our CARE solutions is to keep you selling 24x7. You'll get product experts who will get you the answers you need, when you need them—so you can stick to the business of selling.
For the CustomerCARE solution for your business, talk to your certified Sage SalesLogix Business Partner, or call one of our sales representatives at (US) 866-674-5588.
ClassicCARE
- Unlimited telephone support from Sage Technical Support Analysts during operating hours (6:00am to 5:00pm MST, Monday through Friday, excluding holidays)
- 24x7 unlimited support at the Sage SalesLogix self-service Web site, SupportOnline
- Unlimited access to Web Case support via SupportOnline
- Remote diagnostic capabilities that allow Sage Technical Support Analysts to link directly to your system to experience and diagnose issues firsthand
- Reports showing open issues and current status for greater accountability
[back to top]
ClassicCARE Plus
- Unlimited telephone support from Sage Technical Support Analysts during operating hours (6:00am to 5:00pm MST, Monday through Friday, excluding holidays)
- Priority call handling with a guaranteed two-hour response time during regular business hours
- 24x7 emergency support (up to five Level 1 incidents per year as outlined in your contract)
- 24x7 unlimited support at the Sage SalesLogix self-service Web site, SupportOnline
- Unlimited access to Web Case support via SupportOnline
- Remote diagnostic capabilities that allow Sage Technical Support Analysts to link directly to your system to experience and diagnose issues firsthand
- Reports showing open issues and current status for greater accountability
[back to top]
Software Developer’s Kit (SDK) Support
Adding the SDK Support plan to your current ClassicCARE or ClassicCARE Plus agreement entitles you to receive assistance from Sage SalesLogix SDK Analysts skilled at resolving Sage SalesLogix customization issues. Among other benefits, these analysts will help you:
- Deepen your understanding of functions and parameters listed in Sage SalesLogix function calls
- Troubleshoot errors related to Sage SalesLogix function calls
- Troubleshoot Sage SalesLogix scripting issues
- Analyze relationships in the Sage SalesLogix database
- Learn more about using the Sage SalesLogix API as a COM Object
[back to top]
Remote SalesLogix Administration (RSA)
Your RSA acts as a “virtual employee” who works with your IT team to remotely diagnose and assess issues, and to help prevent system problems with consistent diagnosis and maintenance. Your RSA also:
- Consults with you on best practices for better data management
- Performs general and targeted system diagnostics aimed at issue resolution
- Applies hot fixes and service packs
- Proactively monitors your Sage SalesLogix database to maintain data integrity
- Establishes database backup and maintenance procedures
- Performs routine Sage SalesLogix and database management tasks for peak system performance
[back to top]
Go
