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Support Programs

Protect Your Mission-Critical Investment with Sage Business Care
There’s no better way to protect and extend your software investment than through a Sage Business Care plan. Minimize the time, resources, effort, and cost of operating your Sage solutioncontact your Sage Business Partner1 or call 866-674-5588 for additional information today.

Sage Business Care

Learn more about Sage Business Care

Don’t Miss These Value-Added Services:

Software Developer’s Kit (SDK) Support
Adding SDK Support to your Sage Business Care plan entitles you to receive assistance from Sage SalesLogix SDK Analysts skilled at resolving Sage SalesLogix customization issues. Among other benefits, these analysts will help you:

  • Deepen your understanding of functions and parameters listed in Sage SalesLogix function calls
  • Troubleshoot errors related to Sage SalesLogix function calls
  • Troubleshoot Sage SalesLogix scripting issues
  • Analyze relationships in the Sage SalesLogix database
  • Learn more about using the Sage SalesLogix API as a COM Object

Remote SalesLogix Administration (RSA)
Your RSA acts as a “virtual employee” who works with your IT team to remotely diagnose and assess issues, and to help prevent system problems with consistent diagnosis and maintenance.

Your RSA also:

  • Consults with you on best practices for better data management
  • Performs general and targeted system diagnostics aimed at issue resolution
  • Applies hot fixes and service packs
  • Proactively monitors your Sage SalesLogix database to maintain data integrity
  • Establishes database backup and maintenance procedures
  • Performs routine Sage SalesLogix and database management tasks for peak system performance

Contact your Sage Business Partner1 or call 866-674-5588.

1Business Partners are third-party vendors. Sage and its affiliates are in no way liable or responsible for claims made related to the services provided by third-party vendors.

2Offer cannot be combined with other promotions or discounts. 10% discount is based off of MSRP. The offer excludes maintenance and support, Sage KnowledgeSync, Sage SalesLogix Visual Analyzer, Sage SalesLogix E-marketing, Professional Services, and any training classes.

3Sage Customer Support Analysts are available to assist you during operating hours (6 a.m. to 5 p.m. MST, Monday through Friday, excluding holidays). Gold plan customers receive emergency phone assistance for five critical cases after operating hours.

4Virtual Classroom discount excludes developer’s courses.


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